Southwest Florida 511 Traveler Information
System Website
Frequently Asked Questions
Click on a question to see the answer:
Q. What is 511?
A. As a way to deliver the real-time
information collected by Intelligent Transportation Systems to travelers and
commuters to help them with their trip decisions the Federal Communications
Commission assigned "511" to the transportation community on July 21, 2000.
Q. When and why was 511 initiated?
A. 511 is America’s easy-to-remember travel
information telephone number. 511 will replace and consolidate a proliferation
of travel information telephone numbers around the country. The Southwest
Florida 511 service focuses on travel information for users in the three
southwest Florida counties of Lee, Collier and Charlotte.
Q. How does the information available from 511
differ from the travel information I get on the radio and television?
A. With 511, you can expect to receive
considerably more route-specific information than you hear in a 30-second
traffic news slot, and you will be able to access the information on demand,
whenever you need it.
Q. When can I call Southwest Florida 511?
A. You can call 511 at anytime, as the
system operates 24 hours a day and 7 days each week.
Q. What does it cost to call the Southwest Florida
511 System?
A. Calling 511 from a landline phone will
cost no more than making a local call, and in most cases, it’s a free call;
wireless phone users will incur no extra charges by calling 511. However,
airtime minutes on individual calling plans will be used (and roaming charges
may apply).
Q. I have an Internet phone (Voice Over IP/VOIP).
Will I be able to access Southwest Florida 511?
A. Some Internet telephony (VOIP) providers
have included compatibility with 511 in their service. The service uses the
address (in Florida) you register with the provider (primarily used to identify
your location for 911 or E911). When you call 511, your call will be routed to
the 511 system which serves your registered location.
Not all VoIP carriers are providing these translations yet (Vonage is the first
true VoIP carrier to do so, cable VoIP providers also should have translations
in place for 511).
Q. What language does Southwest Florida 511 System
understand and speak?
A. North American English. Common
accents will be understood, however the system may not be able to recognize
every voice, and the caller should switch to touch-tone input in such cases.
Q. What type of information is available through the
Southwest Florida 511 System?
A. If there are any emergency conditions
related to the area requested, you will hear those first. After that you can
get information on:
-
Traffic: Traffic Reports compiled by highway, city or county in southwest
Florida.
-
Public Transportation: information on Transportation Services provided by, and
the ability to transfer to; Lee Tran (Lee County Transit), Charlotte Transit
and Collier Area Transit (CAT).
-
Airport: information on, and the ability to transfer to, The Southwest Florida
International Airport.
-
Other 511 Systems in Florida: You can transfer to all 511 Systems in Florida
(Northeast Florida, Southeast Florida, Central Florida, Tampa Bay or
Statewide).
Q. What are the tricks for navigating the system
faster and more efficiently?
A. One way to move through the system
faster is to interrupt (barge-in) the system. Once you know what questions will
be asked, you can answer them as soon as the system starts asking them. You DO
NOT need to wait for the system to finish the question before answering. Other
tricks for faster and more efficient navigation are using the following
commands:
-
Get Help - To get help just say “help.”
-
Go back to Main Menu: You can say “Main Menu” at any time to return to this
menu.
-
Say “repeat” and the system will repeat the last piece of information, whether
it was a question just asked, or traffic information you just received.
-
End the call: Say “goodbye”
-
Main Menu Choices: Traffic, Public Transit, Airport, Other 511 systems.
Q. What can I do when the system cannot recognize
what I am saying?
A. Please speak as clearly as possible and
try to minimize any background noise.
-
You can also ask for help at anytime simply by saying the word “Help.” The
system provides help specific to the question just asked.
-
You can ask to go to Main Menu at anytime.
-
The southwest Florida 511 system also allows you use touch-tone (DTMF) input at
various stages of the system. See the next question, for a list of touch-tone
entries.
Q. What Counties, Metro Areas and Highways are
covered by the Southwest Florida 511 System?
A. The Southwest Florida 511 system covers
Interstate 75 and a number of State and County roads in Lee, Collier and
Charlotte counties. Information may be requested by naming a county, a city, or
a specific highway. In a number of cases, we can even provide information for a
detailed area of a highway, such as near a specific exit along I-75.
Listed below are all of the covered roadways for the Southwest Florida system.
But remember, if you are interested in an “area” you can always ask by naming a
city. For example: Saying “Fort Myers” will return information on all covered
roadways in the Fort Myers area.
| Covered
Roadways:
|
|
| Main Road Name |
DTMF Code |
| Alico Rd |
2542# |
| Business 41 |
412# |
| Cape Coral Bridge |
2273# |
| Causeway Boulevard |
2287# |
| Cochran Boulevard |
2624# |
| College Parkway |
2655# |
| County Road 74 - Bermont Road |
74# |
| County Road 762 - Tuckers Grade |
762# |
| County Road 765 - Burnt Store Road |
765# |
| County Road 846 - Immokalee Road |
846# |
| County Road 850 - Corkscrew Road |
850# |
| County Road 862 - Vanderbilt Beach Road |
862# |
| County Road 865 - Bonita Beach Road |
865# |
| County Road 869 - Summerlin Road |
869# |
| County Road 876A - Daniels Parkway |
876# |
| County Road 884 - Colonial Blvd & SR884 |
8842# |
| County Road 896 - Pine Ridge Road |
896# |
| County Road 951 - SR 951, Isle of Capri Road, Collier Blvd |
9512# |
| Daniels Parkway |
3264# |
| Daniels Road |
3264# |
| Daniels Road Extension |
3264# |
| I-75 |
75# |
| Midpoint Bridge |
6437# |
| North Toledo Blade Boulevard |
6678# |
| State Road 29 |
29# |
| State Road 776 - McCall Road |
776# |
| State Road 78 - Pine Island Road, Bayshore Road |
78# |
| State Road 80 - Palm Beach Blvd |
80# |
| State Road 82 - MLK, Martin Luther King Blvd |
82# |
| State Road 84 - Davis Blvd |
84# |
| State Road 867 - McGregor Blvd |
867# |
| State Road 884 |
8841# |
| State Road 951 - Isle of Capri Road, Collier Blvd |
9511# |
| Toledo Blade Blvd |
8653# |
| US 17 |
17# |
| US 41 |
411# |
| Veteran's Memorial Parkway |
8383# |
| |
|
| County |
DTMF Code |
| Charlotte |
26-2427# |
| Collier |
26-2655# |
| Lee |
26-533# |
| |
|
| City |
DTMF Code |
| Bonita Springs |
24-2664# |
| Cape Coral |
24-2273# |
| Cypress Lake |
24-2977# |
| Englewood |
24-3645# |
| Estero |
24-3783# |
| Fort Myers |
24-3678# |
| Fort Myers Beach |
24-3678# |
| Golden Gate |
24-4653# |
| Immokalee |
24-4666# |
| Iona |
24-4662# |
| Lehigh Acres |
24-5344# |
| Marco Island |
24-6272# |
| McGregor |
24-6247# |
| Naples |
24-6275# |
| North Fort Myers |
24-6678# |
| Port Charlotte |
24-7678# |
| Punta Gorda |
24-7868# |
| Rotonda |
24-7686# |
| San Carlos Park |
24-7262# |
| Sanibel |
24-7264# |
| Villas |
24-8455# |
Q. What about choosing cities or counties by
touch-tone, or if a roadway doesn't have a number?
A. The following “rules” apply when
entering by touch-tone.
-
For Interstates, US Routes, and State Routes – Use the number followed by #.
You can enter up to first 5 digits of the road number followed by #. For
Example: for information about I-75 caller will press 75#.
-
For named roadways (those without numbers) – Use the first 4 letters of the
name followed by #.
-
For Cities – Use 24 (for “CI”) followed by the first five letters of the City
Name followed by #. For Example: Naples caller will press 24-62753#
For Counties – Use 26 (for “CO”) followed by the first five letters
of the County Name (if available) followed by #.
Please close this window to return back to the SWFL 511 website.
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